FAQ’s

Q.

Is your service private and confidential?

A.

You can be assured that what you say, what is recorded, and what is transcribed, is between On the Record and you. All parties will sign a legally binding Confidentiality Agreement (Non-Disclosure Agreement) before commissioning of any project (audio recording and/or transcript). Downloading of audio recordings (voice files) and transcripts through the member portal is via a secure client login and password. All data will be saved to a password-protected PC, with backups made on securely stored USB’s. Click to view our Privacy Statement.

Q.

Who has copyright of the recording and transcript?

A.

On the Record is bound by the Copyright Act 1968, whereby commissioned work, i.e. paid for by the client, is held by the person who commissioned (paid for) the work.  Where the client assigns copyright to a third party, we will provide conditions of use forms pertaining to authorisation of copyright.

Q.

Can I just have a recording or a transcript?

A.

You may engage On the Record for the purpose of audio-recording or transcribing, or both.

Q.

What recording equipment do you use?

A.

On the Record records all interviews on Microsoft Surface Pro (notebook) and uses a cable-mounted microphone (stereo, CARDIOID, OMNI or bidirectional). We also use a digital audio recorder as back-up. Audio files are recorded in WAV format and can be converted to almost any digital file, including, for example, MP3.

Q.

Can you interview two people or groups of people at a time?

A.

We prefer to interview individuals on their own so that we get a singular, dynamic perspective without the influence of, or interference from, another person. The answers people give in a one-on-one situation may be entirely different to ones they give when another person is listening in or contributing to the interview! Group interviews can be conducted, but be aware that over talk and interruptions, such as coughing or muttering in the background makes it harder to provide a quality recording. It is often impossible to discern who is speaking in groups of three or more, and speaker identification cannot be guaranteed.

Q.

What does a transcript look like?

A.

Transcripts are typed as a Word.doc or Word.docx, in Times New Roman type, 12 point font, and paragraphing is double-spaced unless specified otherwise. A covering page indicating the date of recording, the name of interviewer and interviewee(s), the place of interview, and the topic is included. Identification is with speaker initials (or with Q and A, if confidential). Clients are welcome to supply their own template.

Q.

Can you edit audio recordings and transcripts?

A.

The transcript we provide is a true and correct record of what was said during the interview (we do fix up some of the repetitions and stops and starts, and ums and aahs), but yes, we can take out (edit) audio and delete specific sections from the transcripts if requested. We provide the transcript as a Word.doc, or Word.docx so it can be edited by the client, and thus will not incur additional costs for further editing. Click here

Q.

How much does it cost?

A.

The cost will depend on the scope and length of the project. Contact us to discuss

Q.

Can we go to a café to record the interview(s)?

A.

Cafés and restaurants sound like nice places to conduct interviews, but they are the worst venue choices (except for perhaps an airport departure lounge) to record in. We aim to provide a quality recording, free of background noise and interference. Sorry, no cafes allowed! If you don’t wish to have the interview in your own home, then we can discuss an alternative venue.

Q.

A question of Ethics

A.

It is a pleasure and a privilege to interview people about their past. It is often an enriching, delightful, and insightful experience for all parties. It can also be traumatic, especially if the interviewee recounts distressing aspects of their past. Please let us know if what you will be telling us might make you uncomfortable or result in distress. If this is the case, we recommend having a friend or support person sit-in on the interview, or be available after we have finished recording.

On the Record adheres to the guidelines of ethical practice set out by the Oral History Association of Australia. A copy of these guidelines can be provided at the pre-interview (first meeting).